Refund policy
Returns & Refunds – SniffSupreme
At SniffSupreme, we aim to provide a premium fragrance experience built on quality, authenticity, and trust. Every bottle is carefully sourced and inspected so you can shop with confidence.
If for any reason your experience isn’t as expected, we’re here to help.
📦 Returns Made Simple
You may request a return within 14 days of receiving your order.
To be eligible for a return:
The fragrance must be unused and unopened
Any original seals or cellophane must remain intact
The item must be in its original packaging and resaleable condition
Once your return is approved, the item must be sent back within 7 days.
🧴 Important Product Information
Fragrances are considered sealed goods. For hygiene and authenticity reasons:
We cannot accept returns on any opened or used products
Removing the seal or packaging confirms acceptance of the item
As fragrance is highly personal, we recommend reviewing scent notes and descriptions before purchasing.
❌ Non-Returnable Items
We are unable to accept returns if:
The item has been opened, used, or sprayed
The original packaging is missing or damaged
The return request is made after 14 days of delivery
The product is not in a condition suitable for resale
⚠️ Damaged, Faulty, or Incorrect Orders
If your order arrives damaged, faulty, or incorrect, we will resolve this as quickly as possible.
Please contact us within 48 hours of delivery with:
Your order number
Clear photos of the product and packaging
Once reviewed, we will offer:
A replacement (subject to availability), or
A full refund, including any applicable shipping costs
💳 Refunds
Once your return is received and inspected:
Refunds are processed within 3–5 working days
Funds are returned via your original payment method
Please note:
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Original shipping costs are non-refundable, unless the item is faulty or incorrect
🚚 Return Shipping
Customers are responsible for return shipping costs
We recommend using a tracked and insured service
SniffSupreme cannot be held responsible for:
Lost or damaged returns during transit
Items that are not successfully returned to us
📍 Delivery Support
While we work with trusted couriers, delays may occasionally occur.
SniffSupreme is not liable for:
Courier delays outside our control
Parcels marked as delivered by the courier
However, we are always happy to assist in resolving any delivery issues.
📩 Contact Us
For all return requests or enquiries, please contact:
sniffsupreme@gmail.com
Please include your order number and full details so we can assist you as quickly as possible.
✔️ Our Promise
We are committed to delivering a reliable, transparent, and premium shopping experience.
By placing an order with SniffSupreme, you agree to the terms outlined above—and can expect a service that prioritises quality, care, and customer satisfaction.